Star TSP643E Installation Notes

Created by: Lester Caine, Last modification: 31 Jul 2008 (12:40 UTC)

The ticket printers are normally run as ethernet attached devices so that they are not reliant on the counter computers for their operation. They are therefore installed a local devices on the computer that provides the anaouncements and other hardware functions. Requests for tickets and reciepts to be printed are forwarded via this machine anyway, and the report generator in 'on-line' builds the page(s) to be printed.

The starting point is obviously installing and powering up the printer at the required location. Power is provided via a separate 24V mains block which can be located away from the printer, and the only other connection required is an active network cable. While the printer should work 100BaseT, some problems havebeen found when the cable length exceeds 50 or 60 meters, and it may be necessary to set the port on the hub to 10BaseT to obtain reliable connections. ( This is something a local network support engineer should be able to sort ).

Once power and a network connection are available, and paper has been loaded into the printer, then switch the printer on while holding down the 'Feed' button. This will bring the printer up in test mode, and display the settings. Two pages are printed and there can be a delay between them depending on the responce time on the network. The second page gives network information, and at the bottom will list the alocated IP address for the printer. A further check that the printer is running is provided by accessing the supplied IP address via a browser. This will bring up a web page with the printer status information and will allow further setting changes to be made if required. If a fixed IP address is to be used it can be entered via this route.

Once the hardware is up and running and can be accessed then the windows driver needs to be installed. As with any windows based printer, the device needs to be added to the printer list via 'Add a printer'. Even though the printer is attached as a network device, it is accessed from windows as if it was locally connected, so sellect 'Add local printer'

We need to create a new port to act as a connection to the device, so check the bottom radio button, and select 'Standard TCP/IP Port'

A new window will open to allow seting of the TCP/IP information.

Enter the current IP address into theis page and advance to the next page.


If the printer can not be found, the following page will be returned. Return to the previous page and check the IP address has been entered correctly. If the machine has been installed using DHCP, then it should be accessible on the network, but it may be on a different branch of the network to the workstation. HOWEVER since you should already have tested the link via a browser it is unlikely you will reach this page.