man EnquiryProcess

Created by: Lester Caine, Last modification: Fri 24 of Oct, 2008 (07:03 UTC)

This section covers the handling of back office enquiries such as telephone, email and other corespondance.

The Enquiry Process sequence works identically to the main Ticket Process procedures, but does not provide facilities such as announce and call since these are not required for Back Office locations.